Membership Management FAQ
Membership Management is an all-in-one solution (one login, one database, one system) built and managed by a dedicated in-house Australian team based on the sunny Gold Coast.
The solution includes a website front end, and feature rich backend that enables you to attract new members, manage their application through to ongoing membership payments, manage, communicate with them and more. With a truck load of tools that can make your life easier and add value to members.
We work closely with organisations to identify what they need, how best to set it up for them to get the greatest value. Every organisation is unique, so there is no one size fits all.
With an added bonus saving you time, effort, and money by dealing with one vendor and one software. Who is there for you at the beginning and then on an ongoing basis.
And that is a key rave from our clients, that they love our customer service. During the project they feel our dedication to getting the job done well, and afterwards they know we are there when they need us. And usually the same people, no one offshore, and not a random team of support people who don't know them or the product well.
Then finally the regular updates, means that this possibly is the last website/system they will every need - as the backend is regularly being kept up to date, where possible.
Membership Management’s in-house Australian support team is available by phone or email to help support you quickly and efficiently. From your first quote with Membership Management, you'll have access to our talented team of internet strategists and project managers to help you answer questions, set up then migrate you to this all-in-one platform.
You, and other members of your organisation, will have optional free additional training sessions to teach you the ins and outs of each area of the platform.
After that, you can reach our team from 9 am to 5 pm (AEST) on weekdays with additional support outside of these hours and on public holidays for emergencies.
With an added bonus of an online support knowledge base to with your common questions.
Our team of designers and strategic specialists are here to create a unique design for your website that reflects your association’s values, strengths, branding and target market. We build everything for you from the beginning, working with your team to get it ready to go live.
The CMS (Content Management System) is such a simple and feature rich editor to use, for the ongoing growth of your website.
Part of the initial process is to identify from our suite of Membership Management’s tools what functionality you need, and will add value to your organisation and members to build in from the beginning (or in later stages) .
Contact us and our team of designers for a creative brief or to Book a Demo.
All our our Membership Management’s client sites are hosted in an extremely secure environment that is reliable, robust and hosted over multiple servers in multiple data centres. This means that our infrastructure can not only handle a single server failing but an entire data centre. This level of sophistication, once only accessible to the big guys, is what separates us from many of our competition.
An added bonus, as our software is not Open Source and hosted in an environment that no other third party can access, so we eliminate the opportunity for hacking.
We understand that our clients website, business systems and data are critical components that need to be safe and secure, that we have and always will invested heavily in this area.
Your own security is set up, that you set roles and individual access to what areas of the backend you want your team to access eg. events only, email campaigns and events, but not contact database and website etc. It also enables you to track if something happens who made what changes. This along with two factor authentication to give them access
Unlike other providers, our package and all tools (plugins with others) are included and produced entirely in house. This gives you the chance to pick and choose exactly what features you need without paying extra for additional plugins on an ongoing basis
By using Membership Management, you can talk to us and find a plan that perfectly suits your association in terms of features and your budget.
Take a look at our full list of features or contact us for a quote.
There is no denying this is a complex system, as it is not just a website, it is a lot of your internal and members business systems as well. Our talented in-house team of internet strategists, project managers, and developers will set up the system to work with your organisations model, set up and processes. Then work with you on the migration.
How we do this migration will be determined by how and what you can export from what you currently use. As we can easily import files like CSVs to Membership Management’s suite to save time and ensure more accuracy.
Keep reading through our lists of features and services, or contact our Gold Coast membership team to answer your organisations questions.
Or you can Book a Demo online, and we will walk through our suite and learn more about if or how we can help you.
Initially it starts with us understanding your organisations needs, requirements, processes and wishes - along with your current challenges to determine if we are a good fit for you. From there we will typically:
- Show you and your key stakeholders an overview of what we offer, and take you behind the scenes
- Answer all your questions
- Provide you a base quote
- On acceptance, from there we typically book in a process mapping session, where we spend some time with you to map out what you requirements are, identify ways to improve, then map out what will best work for you. Including steps in the process, timing and responsibilities.
- That is when we start the build process... which we will in the demo take you through this in greater detail
Definitely, we work in conjunction with our clients resource skills, time availability and budgets.
We will always do the design and build of the website, set up the system to work for your organisation eg. membership types, events, access, communication, base SEO, Google and more
Then, some clients like us to do most of it for them. Others like us to only do the base of the work, then teach them or individuals within their teams on how to populate it after the base has been added eg. Knowledge base, resources, FAQ's, events, blogs etc. Others like to have more involvement.
